Our client, one of the world leaders in the development of innovative electric drive technologies and the production of drive systems consisting of gearboxes, motors and drive electronics, is looking for Customer Service Specialist, Kyiv.
Customer Service Specialist, Kyiv
Education:
University Degree
Work experience:
2+
Working hours:
Full-time
Description of a vacancy
Requirements:
- Technical University Degree;
- 2 years of work experience in B2B sales or customer service (purchase-sales-supply) - desirable.
- Knowledge of basic document flow in sales;
- Expert in direct sales processes and the basics of foreign economic activity;
- Experience with 1C, SAP, CRM, CAD - will be an advantage;
- Theoretical knowledge in the field of mechanics, electrical machines and electric drives;
- Pre-intermediate English - desirable;
- Confident PC user.
Responsibilities:
- Providing administrative, organizational and commercial sales support in order to increase the company's turnover, achieve long-term success and corporate goals;
- Providing advice to existing and potential customers of the company;
- Preparing price offers in accordance with customer requests;
- Agreeing commercial terms of cooperation;
- Calculations and profitability control;
- Preparing invoices and specifications;
- Placing an order for production and monitoring its execution until delivery to the customer;
- Preparing initial documentation (expense invoices, TTN);
- Creating and maintaining long-term and trusting relationships with customers;
- Entering, processing and maintaining a customer database using standard company tools (CRM, SAP, other databases approved by management).